WINCHESTER – For the owners of the village’s Krown facility, customer satisfaction is the key ingredient among all business decisions made.
No doubt that’s the case among countless operations, but the County Road 31 shop now has some hardware to backup the claims made.
During a recent dealers convention, Winchester’s Krown location was honoured for its extraordinary level of customer satisfaction, having achieved the highest level among the more than 250 locations in Canada.
The return rate of previous customers was 93 per cent, and there were no customer complaints recorded throughout the entirety of 2017.
“It’s been an extraordinary turnaround at this shop,” Danny Allan, who along with his brother, Clifford, owns the Winchester location, as well as shops in Smiths Falls and Perth, said.
The brothers took control of the village location three years ago, overhauling the space and working to increase its customer network.
Whatever the effort, it looks to be paying off.
“This really is a good community… The people here are genuine, and they work hard for their money,” Allan said. “We don’t want to take that for granted.”
Rob Mathieson, who manages Winchester’s location, was equally enthused about the award win, which he wasn’t expecting.
“I was really surprised by it,” he said. “But, it just shows that if you do a decent job, things will work out.”
The rust proofing company was founded in 1986, and now boasts dealers throughout Canada and the U.S., as well as Europe and Asia.
It’s this fact that makes the Winchester sites win all the more impressive.
“In an era of challenging marketing conditions where achieving an extraordinary level of customer satisfaction is very difficult, Winchester Krown achieved the highest level of customer satisfaction,” Freeman Young, president of Canadian Krown Dealers Inc., said. “What a testament to all the staff and owners.”